Windstream's promises to improve communication, establish a new team to handle customer complaints and invest millions of dollars in the coming years to upgrade Internet service in Northeast Georgia were dismissed as "more of the same" on Monday. Just hours after the Little Rock, Ark.-based company issued a response to a public call from U.S. Rep. Doug Collins, R-Gainesville, to answer concerns about slow and inconsistent Internet service in homes and businesses throughout Georgia's Ninth District, the congressman reiterated his warning. "This isn't simply an issue of poor customer service," Collins said.